Arton
Customer ServiceArton office TV
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Data to Thu 29 Oct 15:00 · refreshes itself
Calls in today
96
1 passed to Frontline
Missed · to call back
20
every missed call gets a call back
Answered by the team
78%
of calls in · the rest missed or passed on
Average time to answer
28s
longest wait 132s
Jobs booked in SimPro today
31
170 so far this week

Calls by dayw/c 26 Oct · blue in, orange missed

14224Mon
10722Tue
9219Wed
9620Thu
0Fri

Last weekw/c 19 Oct

Calls in676
Answered by the team55%
Missed181
Passed to Frontline123
Average time to answer48s
Longest wait18m 06s

Week by weekweeks commencing · blue in, orange missed · this week so far

5301325 Oct
56915212 Oct
67618119 Oct
4178026 Oct

Workload aheadnext seven working days · 21 engineers · 158h a day · bar is hours booked, label is jobs

4956h freeThu 29
4947h freeFri 30
3575h freeMon 2
2088h freeTue 3
2986h freeWed 4
16115h freeThu 5
18116h freeFri 6

Today's diary

Techs out today21
Jobs on the diary65
Completed today3
Surveys booked this week21

What customers say

4.9Trustpilot score
1733 reviews
★★★★★Prompt polite and patient

Prompt polite and patient. Tap replaced and the original one was seized so not an easy job. Jack was perfect for the job and very tidy too.…

Debbie · Trustpilot · 29 Oct
★★★★☆Clean, Tidy, Efficient Service

Prompt communication to and from Office. Early choice of appointments. Engineer arrived on time and completed "Boiler Service" thoroughly and…

Grainger · Trustpilot · 29 Oct
★★★★★Really pleased with the service from…

Really pleased with the service from Artin Plumbing. They were quick to respond, and booking an appointment was easy and straightforward, with…

Charlotte · Trustpilot · 28 Oct
★★★★★Fantastic company fantastic service new…

Fantastic company fantastic service new boiler fitted by Adrian. He took time to try to improve my water pressure and talked me through the new…

Mrs · Trustpilot · 28 Oct
★★★★★Just had annual service for the boiler…

Just had annual service for the boiler and radiators. Excellent service very knowledgable thank you Clarence.

Rachel · Trustpilot · 28 Oct
★★★★★Boiler service

Clarence came to service my boiler today and again first rate service from Arton Plumbing. Friendly, polite, punctual, honest and trustworthy.…

Sheridon · Trustpilot · 28 Oct
★★★★☆Good and friendly service

Good and friendly service

Barbara · Trustpilot · 27 Oct
★★★★★Annual Boiler service

Great local family business. Annual Boiler service , well timed reminder ,easy to book , on time. Engineer was pleasant and friendly. Thorough and…

MR · Trustpilot · 27 Oct
★★★★★New boiler

Great communication throughout, lovely guy Lee, explained the process well and what i needed to do after to set my boiker to my needs. Great service

Kelly · Trustpilot · 27 Oct
★★★★★Professional

Friendly, polite, and tidy, good communication through out the install. I would recommend this company in the future.

Kevin · Trustpilot · 27 Oct
★★★★★Good job

On time. Did thorough job Helpful advice re future care of boiler Respectful

Dawn · Trustpilot · 26 Oct
★★★★★Boiler service

I’m really happy with the boiler service I received from Arton. Clarence was friendly and professional, and I really appreciate the care he took.…

Sharon · Trustpilot · 23 Oct