Arton
Customer ServiceArton office TV
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Data to Fri 30 Oct 17:30 · refreshes itself
Calls in today
124
5 passed to Frontline
Missed · to call back
33
every missed call gets a call back
Answered by the team
69%
of calls in · the rest missed or passed on
Average time to answer
23s
longest wait 177s
Jobs booked in SimPro today
36
217 so far this week

Calls by dayw/c 26 Oct · blue in, orange missed

14224Mon
10722Tue
9219Wed
10119Thu
12433Fri

Last weekw/c 19 Oct

Calls in676
Answered by the team55%
Missed181
Passed to Frontline123
Average time to answer48s
Longest wait18m 06s

Week by weekweeks commencing · blue in, orange missed · this week so far

5301325 Oct
56915212 Oct
67618119 Oct
54610626 Oct

Workload aheadnext seven working days · 21 engineers · 158h a day · bar is hours booked, label is jobs

5264h freeFri 30
4566h freeMon 2
2790h freeTue 3
3282h freeWed 4
21101h freeThu 5
20114h freeFri 6
13112h freeMon 9

Today's diary

Techs out today21
Jobs on the diary65
Completed today1
Surveys booked this week20

What customers say

4.9Trustpilot score
1739 reviews
★★★★★Prompt polite and patient

Prompt polite and patient. Tap replaced and the original one was seized so not an easy job. Jack was perfect for the job and very tidy too.…

Debbie · Trustpilot · 29 Oct
★★★★☆Clean, Tidy, Efficient Service

Prompt communication to and from Office. Early choice of appointments. Engineer arrived on time and completed "Boiler Service" thoroughly and…

Grainger · Trustpilot · 29 Oct
★★★★★Called out an engineer for a minor issue

Called out an engineer for a minor issue with our aircon system. Rang at 2:00pm engineer here by 3:00. Problem solved in 20mins. Absolutely…

Jason · Trustpilot · 29 Oct
★★★★★Arton sent an engineer round within a…

Arton sent an engineer round within a couple of hours of my phone call when my gas boiler failed to work one morning. After a quick check of the…

Peter · Trustpilot · 29 Oct
★★★★★prompt service and kind engineers!

prompt service and kind engineers!

madeleine · Trustpilot · 29 Oct
★★★★★Arton plumbing were very good

Arton plumbing were very good Knowledgable and polite Very efficient

Gary · Trustpilot · 29 Oct
★★★★★Clarence was great!

Clarence was great. Friendly, efficient and was very clean and tidy! Great experience

Hannah · Trustpilot · 29 Oct
★★★★★Really pleased with the service from…

Really pleased with the service from Artin Plumbing. They were quick to respond, and booking an appointment was easy and straightforward, with…

Charlotte · Trustpilot · 28 Oct
★★★★★Fantastic company fantastic service new…

Fantastic company fantastic service new boiler fitted by Adrian. He took time to try to improve my water pressure and talked me through the new…

Mrs · Trustpilot · 28 Oct
★★★★★Just had annual service for the boiler…

Just had annual service for the boiler and radiators. Excellent service very knowledgable thank you Clarence.

Rachel · Trustpilot · 28 Oct
★★★★★Boiler service

Clarence came to service my boiler today and again first rate service from Arton Plumbing. Friendly, polite, punctual, honest and trustworthy.…

Sheridon · Trustpilot · 28 Oct
★★★★☆Good and friendly service

Good and friendly service

Barbara · Trustpilot · 27 Oct