Customer ServiceArton office TV
Phone figures are from the last Akixi export, w/c 21 Sep. They go live once the Akixi API feed is connected.
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Data to Tue 27 Oct 17:00 · refreshes itself
Calls in · latest week on file
325
w/c 21 Sep
Missed · to call back
0
every missed call gets a call back
Answered within 20s
100%
service level
Average time to answer
0s
longest wait 1s
Jobs booked in SimPro today
38
107 so far this week
Calls by weekweeks commencing · blue in, orange missed
Who's answeringSeptember
Isabelle Church209 · avg call 112s636answeredSSue205 · avg call 183s307answered
KKaren201 · avg call 216s187answered
Booked in SimPro, by personjobs raised today
Isabelle Churchoffice · 46 this week19todayDPDaisy Perrissoffice · 35 this week13today
KGKaren Gravenelloffice · 17 this week4today
CCCharlotte Camberoffice · 8 this week2today
Graham Wilsonfield · 1 this week0todayHome leads booked, next seven dayssurvey diary
Tue 27 Oct1
David AC · 0.25h
Wed 28 Oct5
Charlie Boiler · 1.0h
Charlie Boiler · 1.0h
Charlie Boiler · 1.0h
Charlie AC · 1.0h
David Other · 0.75h
Thu 29 Oct5
Charlie AC · 1.0h
Charlie Boiler · 1.0h
Charlie Boiler · 1.0h
Lee Boiler · 1.0h
Luke Other · 1.0h
Fri 30 Oct2
Charlie AC · 1.0h
Charlie Other · 1.0h
Sat 31 Oct0
—
Sun 1 Nov0
—
Mon 2 Nov2
Charlie AC · 1.0h
David Other · 1.0h
Today's diary
Techs out today20
Jobs on the diary57
Completed today3
Surveys booked this week20
What customers say
4.9Trustpilot score
1725 reviews
1725 reviews
★★★★☆Good and friendly service
Good and friendly service
Barbara · Trustpilot · 27 Oct★★★★★Good job
On time. Did thorough job Helpful advice re future care of boiler Respectful
Dawn · Trustpilot · 26 Oct